1- If a cancellation request is made within 15 (fifteen) business days of the payment date, the hotel will refund the amount after deducting commission, taxes, etc.
2- If the cancellation request is made earlier than 3 days before the customer’s check-in date, a full refund of the accommodation fee will not be possible, and the customer irrevocably accepts and declares that they have paid this amount to the hotel as a penalty. According to this agreement, if VAT is required for the penalty and other compensation to be paid by the customer, the customer is obliged to pay the applicable VAT.
3- The customer is obliged to notify the hotel of any changes to their reservation at least 15 days before the start date of the service. The fulfillment of the Customer’s stated requests will be evaluated by the Hotel Management according to the Hotel’s availability, and this is unconditionally accepted by the Customer. The Customer agrees and undertakes to immediately and fully pay the Hotel Management any price differences resulting from changes made in accordance with the Customer’s request. Otherwise, the change will not be processed, and if it has been processed, it will be canceled by the Hotel. The Customer unconditionally accepts this.
4- The Customer agrees and undertakes that they cannot transfer the service they have purchased to third parties.
5- If the Customer does not notify in writing that they will participate in the service after missing the service start time, the Hotel has the right to cancel all reservations and services made on behalf of the Customer after 24 hours. In such cases, no refund will be given to the Customer. If the Customer notifies that they will participate in the service again within 24 hours from the start of the service, they can benefit from the service.
6- If the Customer requests cancellation of the accommodation service they purchased less than 14 days before the scheduled start date, the amount paid by the Customer will not be refunded. Requests for date changes made by the Customer will be evaluated by the Hotel according to availability. If the Customer cancels the service after checking into the Hotel, the Customer does not have the right to request a refund from the Hotel.
7- Refunds or reimbursements for payments made by credit card during the reservation process will be deposited by the hotel into the bank account associated with the Customer’s credit card and/or the bank account from which the payment was sent.
8- If the Customer or their first-degree relatives have an illness or death that prevents them from engaging in their usual occupation for 10 (ten) days, and this is documented in writing with an official board report from a fully equipped state hospital before the start of the service, the amount paid by the Customer, excluding mandatory taxes, fees and similar legal obligations, and documented and non-refundable payments made to third parties, will be refunded to the Customer within 30 (thirty) business days.
9- In all refund transactions, the Hotel will deduct commission, taxes, etc. expenses before refunding the Customer.
10- In the event of war or terrorist acts in the country where the hotel is located, closure of borders and airspace, travel bans or travel restrictions, accidents directly or indirectly affecting air and land transportation and negatively impacting general living conditions, natural disasters such as earthquakes and floods, strikes and lockouts, negative economic events such as inflation, devaluation, and trade embargoes, any restrictions on transportation, epidemics, quarantine, and in cases where the contract cannot partially or completely fulfill its commitment, the contract may be suspended or terminated without requiring documentation. In such cases, the Customer cannot claim any compensation from the hotel.
11- The Customer irrevocably declares and undertakes that by making a reservation at the Hotel, they are deemed to have accepted these refund and cancellation conditions.
